Rohlík.cz – How can I use my voucher?
You can use your voucher at www.rohlik.cz/poukaz. It’s best to do so before or during shopping.
Košík.cz – How can I get the delivery fee back as credit?
Please contact the customer hotline at Košík.cz – tel.: 226 220 500.
Košík.cz – How can I get free delivery?
The total value of your purchase after using the voucher must exceed 1200 CZK.
DámeJídlo.cz – I used my voucher for an order which failed. How do I proceed?
If your order fails after you applied the voucher, your voucher will be deactivated for 20 minutes. After this time, your voucher will be reactivated and can be used again.
For each cashback transaction, you will receive money back into your Sodexo account. You will get your reward every week on Monday. You can see your reward after logging into your Sodexo Personal Account.
How can I return a voucher?
Please call our customer hotline at +420 233 113 435 or send us an email to info.cz@sodexo.com.
The return process can take up to 14 days as we have to verify the use of the vouchers with our partners.
I haven’t received an email with my voucher. How should I proceed?
Please check your SPAM folder. If you don‘t find your voucher there, please contact our customer support by email at info.cz@sodexo.com.
The voucher I purchased doesn’t work. How should I proceed?
Please contact customer support of the partner whose voucher you are having issues with.
When do the vouchers expire?
You can find the expiration date on each voucher you purchased.
The KB Foundation will receive the full contribution and will be used for basic food aid for single parents in a difficult living situation.